MLGW
Automated Data Cleansing

MLGW

Overview

MLGW is the nation's largest three-service municipal utility, serving nearly 421,000 customers.

Challenge

MLGW needed a fresh start with their current data system to create clear paths that employees could easily follow. With many out dated fields and other clutter in their system, they were having a difficult time figuring out where to start.

The Solution

We worked with MLGW to gain control of their training catalog by conducting boot camp classes and providing an in-depth health check of their entire system. We created a custom toolkit to assist administrators with automating their clean-up efforts. 

These tools helped organize their current system and provide more structure in the end.

Features
  • System Health Check
  • Catalog Maintenance Toolkit
  • In-Depth Knowledge Transfer
Benefits
  • Clean training catalog and solid base to build a single source of training truth
  • Ability for MLGW Administrators to move forward on their own with new processes and complete documentation
Company
mlgw-logo

The Memphis Light, Gas and Water Division is a municipal public utility serving Memphis and Shelby County, Tennessee. Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas and water service.

Tech
  • Oracle Learning Management
  • Oracle User Productivity Kit
  • Java
  • Microsoft Excel
  • Adobe Captivate

Head Office Hours

Global Support Hours